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user_634980
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2 Messages

Thursday, August 3rd, 2023 4:55 AM

Closed

Xfinity App Unusable

Whenever I log in to the Xfinity app, I immediately get the error message “Sorry, We’re Having Some Trouble.” I have uninstalled, reinstalled, and verified that the app is fully up to date. I am a new customer and am currently trying to set up my xfi gateway. I was halfway through the installation process before this error message started appearing, rendering the app useless. I’ve been troubleshooting since yesterday and have found no solutions whatsoever. Any help would be appreciated.

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1 year ago

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XfinityKassie

Official Employee

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1.2K Messages

1 year ago

@user_634980 Good morning! Thank you for reaching out to our Community Forums Team! Welcome to Xfinity. I can see you were having some difficulties with the Xfinity App, and getting services activated. Are you still needing assistance? 

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user_634980

2 Messages

@XfinityKassie​ yes i am. I figured I would wait and see if anything would change but unfortunately nothing has.

1 year ago

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XfinityEsteban

Official Employee

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137 Messages

@user_634980 We'll help you get activated ASAP.

Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

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1 year ago

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