kmcgrane's profile

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Tue, Dec 15, 2020 3:00 AM

Xfinity App thinks Gateway in bridge mode when it is not

I enabled bridge mode in an attempt to disable the WiFi on the Gateway. I wanted to try and have Wifi only coming from new Eero units. It didn't work, so I used a LAN connection to disable the bridge mode. Now the Gateway WiFi works again, but I can't access Xfi through the App or internet. When I try, it says my Gateway is in bridge's not though. I reset the Gateway in every way imaginable and have waited more than 24 hours. Seen comments of others having same issue, but no Comcast post with the solution.


Official Employee


6.7K Messages

6 m ago

Hello kmcgrane. I can assist with troubleshooting your Xfinity Gateway settings and bridge mode. I'd like to perform a systems diagnostics to assist properly. Please reach out to me via private message and include your full name and service address so I can access your account. You can click my name (ComcastJoeTru) to view my profile, and then click "Send a private message" to private message me.

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