kmcgrane's profile

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Tue, Dec 15, 2020 3:00 AM

Xfinity App thinks Gateway in bridge mode when it is not

I enabled bridge mode in an attempt to disable the WiFi on the Gateway. I wanted to try and have Wifi only coming from new Eero units. It didn't work, so I used a LAN connection to disable the bridge mode. Now the Gateway WiFi works again, but I can't access Xfi through the App or internet. When I try, it says my Gateway is in bridge mode...it's not though. I reset the Gateway in every way imaginable and have waited more than 24 hours. Seen comments of others having same issue, but no Comcast post with the solution.

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Official Employee

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6.7K Messages

6 m ago

Hello kmcgrane. I can assist with troubleshooting your Xfinity Gateway settings and bridge mode. I'd like to perform a systems diagnostics to assist properly. Please reach out to me via private message and include your full name and service address so I can access your account. You can click my name (ComcastJoeTru) to view my profile, and then click "Send a private message" to private message me.

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