Xfinity App sign in loop

There seems to be a problem with signing in on the Xfinity app, i have seen the same problem all over this forum as well as many others. When you try to sign in to the app it looks as if it is working but then just sends you back to the sign in screen as if nothing happened, it is an endless loop. Absolutely none of the advice given by customer support works, re-installing the app, clearing cashe and cookies, etc. THIS NEEDS TO BE FIXED. The amount of people who seem to have this problem yet nothing has been addressed about it is absolutely absurd, it is a joke. Because my app doesn't work I'm not able to check the progress on an outage in my area (another problem).

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XfinityBillie

Official Employee

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4.2K Messages

5 years ago

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I'm truly sorry for the frustration caused by that sign in loop. You can also visit: https://comca.st/2Xsaa40 to check for interruptions in your area as well. We appreciate your feedback and I will make sure to forward it on.

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user_df7bf5

Visitor

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2 Messages

@XfinityBillie the app needs to be accessed in order to set up the wifi, but this answer does not offer any solution to the problem. is there any way to get past this feedback loop, or possibly another way to set up an xfi gateway without the app??

5 years ago

0

CCStephanieK

Problem Solver

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909 Messages

@user_df7bf5

I wanted to check back in with you. Were you able to get the modem activated?

I no longer work for Comcast.

5 years ago

0

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user_df7bf5

Visitor

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2 Messages

5 years ago

thank you!! i’ve been trying to find others experiencing this!! xfinity’s solutions to this are not working either… uninstalling and reinstalling does nothing.

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user_480f2a

Visitor

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1 Message

5 years ago

I've been trying to activate services since Friday and cannot due to this continual sign-in loop. Now, I have to pay for a tech to come out because they can't fix the app that is needed to activate services. Wish I had went with another provider now. I'm sad that they were my only choice of high speed internet for streaming. Spectrum was great and cheaper.

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nxscire

Visitor

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2 Messages

@user_480f2a

Hey I was able to activate my account through their website, so you don't need to have someone come out to your house. Just frustrating you cannot do it with their app.

5 years ago

0

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user_095b2c

Visitor

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1 Message

@nxscire how were you able to activate it? When I try it just tells me to download the app and nothing else.

5 years ago

0

XfinityBillie

Official Employee

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4.2K Messages

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I understand how frustrating that sign in loop is and I would love to look into the concerning regarding both the sign in loop and see if we can get services activated for you on our end without the need for a technician. Please send us a direct message to "Xfinity Support".

To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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5 years ago

0

Xfinity App

nxscire

Xfinity App sign in loop

XfinityBillie

user_df7bf5

CCStephanieK

user_df7bf5

user_480f2a

nxscire

user_095b2c

XfinityBillie

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