4 Messages
Xfinity App Shows Xfinity Gateway Offline Despite My Having an Active Internet Connection
The xfinity app shows my xfinity gateway as being offline when in fact I have a very good internet connection and signal. As a result, I cannot see if my xfi pods are connected properly. They are no longer working. I have spent many hours on this matter with xfinity tech support on the phone, in person at my home at an xfinity store. Please help! I need the xfi pods to ensure my wifi signal can reach my office in a remote part of my house.
Husam-
1 Message
1 year ago
I am currently having the same problem
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user_niije1
3 Messages
11 months ago
I am not seeing a way to direct message and am having a similar issue. I believe it is because I recently returned/replaced the setbox and the wrong one got removed from my account, or the old one didn't get removed. Thus every time something syncs it tries to locate the old one. We have to unplug the modem for 10 seconds and then plug it back it to get things to work again. The weird thing is that trying to sign into my account online doesn't work either, until unplugged/replugged, unless I am going through my VPN.
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