the4frames's profile

Regular Visitor

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3 Messages

Sun, Apr 12, 2020 1:00 AM

Xfinity app says There aren't any devices set up yet

Hi. My Xfinity app under internet says there aren't any devices set up yet, and online it is unable to retrieve usage data and if I hit restart it says this feature is only available to internet subscribers. It also says cable modem serial number #: and the it's just blank. My service appears to work fine. I have a CM1000 modem.

Responses

Regular Visitor

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3 Messages

1 y ago

I see the following message. I used the online activator when the prompt came up. Maybe it didn't go through all the way? I have my network connection just fine.

 Image Here 

Regular Visitor

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3 Messages

1 y ago

Yeah. That's when the screen appears. It appears that the device was not registered properly somehow, and Xfinity support has resolved the issue.

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