Todderbod's profile

New Poster

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5 Messages

Mon, Sep 26, 2022 9:31 PM

Xfinity app only has account information

In my Xfinity app I have no option to see my cameras. I’m getting notifications I set them up when i had to reinstall my cameras. I can view them in Xfinity home app but I can’t change any of my notification settings. The only thing I can do in the Xfinity app is view my account. 

XfinityRyanE

Official Employee

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555 Messages

2 months ago

Hello @todderbod, thanks for reaching out for help with your Home Security settings. If you follow this link: Add or Change Rules in the Xfinity Home App - Xfinity Support, we have a helpful how-to on setting up and changing rules for your notifications and managing your security system. 

Once you are in the Home Security app, you should see 4 options at the
If you navigate to Automation, you should see the rules you already have in place. This is where you can edit/manage the existing rules, or set up new rules for how the system will function when certain criteria are met.  

For example, having a notification when the front door opens, or if a door remains open for a period of time. 

New Poster

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5 Messages

@XfinityRyanE​ This is not what im saying. My xfinity app the one that says only Xfinity does not have a spot to view my cameras  everything I have read its suppose to and that is the only place to change if you want motion notifications on or off. When I open the app all I have is my account info were I see my bill. I know how to change rules. I can view my cameras in Xfinity home app but it wont allow you to turn motion notifications on or off I have read its in the xfinity app. You guys say open the "Xfinity" app and click on the security tab  I don't have a security tab in my app.

Official Employee

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417 Messages

Please send me a private message with your full name and full address. I can most definitely take a further look at this issue. To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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1 Message

@Todderbod​ I'm having the same problem that I can only see account information. Did they happen to give you any resolution as to why the app doesn't show how to add people and assign devices to them?

Official Employee

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197 Messages

@user_972573,

and

@Todderbod

 

 

 

 

Could you kindly attempt the following steps for me, please?

 

Press the reset button on the back of the camera and the button just below the blue light on the power supply at the same time. Then use the Xfinity app, Home tab, and + to add it back. Let me know if this solves the issue. 

 

 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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5 Messages

No it did not work sorry it took me so long to respond I have had other things more pressing. I’m getting notifications and it has a picture in the notification but when I click on it it opens the Xfinity app but does not show my cameras. 

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