Visitor
•
6 Messages
Xfinity app only displays a blank white page when checking data usage and attempting to use Xfinity assistant
I'm attempting to get use to the new app, seeing as the 'Xfinity My Account', which works perfectly, is being discontinued. However, the thing I actually use the 'Xfinity My Account' app most for; checking my data usage, won't work.
When I open the app, everything is normal but when I select 'Account'>'Data Usage' it changes to a white screen which has a loading animation (gray circle with the "..." in it) and then it then it changes again to an entirely white page and it does nothing, no matter how long I let it sit. No animations, an entirely blank white page. This exact same thing happens when I select the text bubble icon (top right when on the homepage of the app) which I believe is called Xfinity Assistant.
I have already logged out and logged back in. I have already uninstalled the app and reinstalled it. I am using a stock Android Pixel 6a.
DimParameter
Frequent Visitor
•
12 Messages
2 years ago
I have the exact same problem. Also Android, Samsung S21. Really glad they are pushing people off the login looping website to a non-functional app.
0
XfinityThomasC
Official Employee
•
2K Messages
2 years ago
Hello @user_fc6c0a! Have you attempted to clear the cookies and cache? Then sign out and back into the app?
14
0
DimParameter
Frequent Visitor
•
12 Messages
2 years ago
How would clearing cookies and cache fix your app? Either way, didn't work. Now what?
2
Vortech64
Frequent Visitor
•
8 Messages
1 year ago
Default browser needs to be Chrome and if not then the app doesn't work. I'm sure a competent app developer could fix this.
0
0