Thank you for reaching out to our team here. If you are still having issues with that app I will be happy to look further into that from here. Have you already attempted to delete the app and redownload that?
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityJohnG
Official Employee
•
3K Messages
7 months ago
Thank you for reaching out to our team here. If you are still having issues with that app I will be happy to look further into that from here. Have you already attempted to delete the app and redownload that?
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