U

Visitor

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1 Message

Wed, Jun 1, 2022 2:06 AM

Xfinity app not working

I’m having an issue with the xfinity app , it’s telling me I need to upgrade for this experience and it redirects me to an other page but it doesn’t work , I just moved so idk if that has something to do with it ? 

Official Employee

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8 Messages

4 m ago

Hi there! Sometimes moving causes issues because the app defaults to your old address, and we're working to be "aware" that Customers have recently moved. If there is an option to sign out and sign back in, you should see a picker to select between your old account and your new account. 

(edited)

Official Employee

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354 Messages

4 m ago

 

 

Congratulation on the new home. I'm sorry to hear that you are having issues with our awesome Xfinity app after the recent move. Not to worry we're here to assist you and help get to the bottom of what is going on. What troubleshooting steps if any have you already taken? 

 

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