Visitor
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1 Message
Xfinity app not working to activate internet
We were told to activate our internet that we needed to do that on the xfinity app. We downloaded the app tried to log in and keep coming back to the same error saying “Sorry, we’re having some trouble. Please chat with agent for help with your activation.” Tried chatting and keeps going in circle.
XfinityChelseaB
Official Employee
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1.7K Messages
2 years ago
Hello @user_1f81c3! Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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Ms_Tessie
Contributor
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23 Messages
2 years ago
I've been having the same experience. The Xfinity App has not worked well at all and will not activate. Calling customer support results in being repeatedly told by a recorded voice to download and use the App. I fear Xfinity is becoming hopeless in terms of actually wanting to help customers.
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