Visitor
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1 Message
Xfinity app not showing wifi equipment
For 60 days now I still cannot use the Xfinity app. Six different technicians have been to my house with no results. Was told 3 separate times the supervisor would call me. Never happened. Modem works, but App does not. This is not a problem here, it is a problem in your back office computer with regard to my account. I am hereby again requesting it be fixed and also I deserve a credit on my account for two months. I cannot add any wifi equipment and I must have wifi for my cell phones to functions as I have no cell service at my house because of being located in a valley. I have spent many hours on many days on the phone with you and have hit a brick wall every time. If this cannot be corrected I will cancel my service which I have had 30 years at this location and go to Starlink.
XfinityRay
Official Employee
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2.9K Messages
13 minutes ago
Hi there, user_959fg2! Thank you for your patronage over the last 30 years! We appreciate it and always want your service to work perfectly. I apologize this has been ongoing and understand the frustration that goes along with that. We do not want you to cancel and want to see this fixed. We are happy to further help and have access to our back office teams.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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