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Wednesday, April 2nd, 2025 10:06 PM

Xfinity App not showing WiFi and Services tabs after 4 days of using new XFi Gateway modem

This app has issues.  I am STILL not seeing the WiFi and Services tab 4 days after installing my new XFi Gateway.  I can't configure my network, change my password, anything.  This is after TWO in store visits where the Xfinity employee assured me that it would show up after no more than two days.  It's now FOUR days and the tabs are still not there.   All I see are the Overview and Account tab.

Also, the Overview app in the tab continues to say "Your bill is past due", which is NOT true, and the employee at the store confirmed that I'm not.  He said that it was just that the app was not properly synced.  How do I get it synced?!?

Finally, I have this XFi gateway on my main floor, but the computer and TP-Link smart switches in my basement are NOT successfully joining the network.  The signal appears to be too week.  They see the network, but fail to connect.  So my main computer can't use the Internet.  What do I need to do to get one of the Extender Pods so that I can use that computer and those devices?  Everything on my main floor is fine.  The upper floor is ok, though network speeds are slow (<200mbps even though I'm paying for a 600mbps plan).  But the basement coverage sucks.

HELP PLEASE!

 

2 Messages

1 month ago

I don't appear to be able to configure my Wi-Fi network using your web interface either.  When I try, I get a page that says:

WiFi credential settings are currently unavailable

We cannot display your network name and password because your device does not support this feature.
Go backLearn more
Again, please HELP!

Official Employee

 • 

1.4K Messages

 

user_v1q272 We can help you with your app concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

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3 Messages

1 month ago

Xfinity app is no longer showing download and upload speeds for me. When connection is slow I usually go on there to see if speed to the gateway is good or not. I can no longer check that. I have deleted and reinstalled the app, cleared cache, nothing seems to help. Please advise. 

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