Visitor
•
1 Message
Xfinity app not showing gateway device.
The xfinity app is not showing my gateway, I can't even set up my pod. I was trying to fix a double nat problem because I also have a separate router. After doing some research, I thought bridging my gateway was the best choice but didn't like it. So I deactivated bridge mode, all back to normal, however I did notice I was missing my gateway options on xfinity app, I can only see my account icon, overview icon and security and nothing else. I can't even reconnect my pod to my home network anymore. Please help, I've tried everything, I deleted the app, re downloaded the app, cleaned cache, rebooted my gateway, I do not know what else to do.
XfinityKassie
Official Employee
•
1.2K Messages
1 year ago
@gsaenz Good morning! Thank you for reaching out to our Community Forums Team. Looks like you tried quite a bit on your end to get your modem back up to how it was originally. I would be delighted to assist you in getting your network to show up properly. To begin, can you please send a Direct Message with your name and service address?
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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