Xfinity app not recognizing PC as a desktop

I've been experiencing severely slow upload speeds all day so I decided to check my xfinity app to see if something was up. I went to the "my devices" section, located my computer and clicked device details and it showed its brand as "generic" with an "unidentified" Operating System. Furthermore, I clicked to troubleshoot the device and usually there is a checklist that pops up that confirms if I have "HD video", "video chatting", "gaming", etc. But the only thing on the checklist this time was "Basic connection". It appears as though my router suddenly stopped recognizing my PC as a Desktop?

Can anyone help me resolve this?

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

Oldest First

Selected Oldest First

B

BergeronLafourche

Visitor

•

3 Messages

5 years ago

This is what it showed when I tried to troubleshoot.

0

B

BergeronLafourche

Visitor

•

3 Messages

5 years ago

And this is what the checklist is supposed to look like when troubleshooting.

1

0

CCValerie

Official Employee

•

974 Messages

Hi there, @BergeronLafourche, thank you for taking the time to reach out to us on our Xfinity Forums. I appreciate you going to the app to help troubleshoot your internet speeds, its unfortunate to hear it is not working out correctly. Have you attempted to sign out and sign back into the app? Are you seeing the same thing if you log on through our MyAccount website?

I no longer work for Comcast.

5 years ago

0

Xfinity App

BergeronLafourche

Xfinity app not recognizing PC as a desktop

BergeronLafourche

BergeronLafourche

CCValerie

New to the Community?