Thursday, February 29th, 2024 11:46 PM

Xfinity App not recognizing password

I am having trouble logging into the xfinity app.  I can log into my account on my chrome book via xfinity.com but when I try singing into the app, I keep getting the following:

"The xfinity ID or password you entered was incorrect."   The password is correct since I can obviously login via xfinity.com

I have tried restarting my phone (android) and I have uninstalled and reinstalled the app.  What should I do next?

Official Employee


516 Messages

3 months ago


user_4ac9xo Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 


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