U

Visitor

 • 

1 Message

Mon, Sep 26, 2022 9:06 PM

Xfinity app not following restrictions set

I’ve set restrictions/time limits for my children’s devices, but they don’t seem to be working. I’ve set it up to where they should lose WIFI access at 10PM, but they’re accessing it at much later hours. Need help fixing this.

EG

Expert

 • 

96.9K Messages

2 months ago

Concern moved here to the Xfinity App help section for assistance.

XfinityCam

Official Employee

 • 

129 Messages

2 months ago

Hello @user_9c28c1. Thank you so much for reaching out on our Forum page. As a parent, I completely understand wanting to make sure our children are getting some sleep and not being on their devices all night. I would be happy to help. May I ask what kinds of devices your children are using to connect to the wifi?

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