Visitor
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1 Message
xfinity app no longer works
I attempted to use my xfinity app to troubleshoot my wifi connection & i get a message that it is no longer supported. I removed the app thinking there was a new one to use. Nope. Now it no longer shows up on my appstore. How am i supposed to see what devices are using my wifi or running a test to see if there is an issue?
user_1sfzy0
Visitor
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2 Messages
2 days ago
Same problem. It was working fine, so they broke it. They didn't bother updating the support page https://www.xfinity.com/support/articles/using-xfinity-app. Still claims "Works with:
Yet my phone is Android 10 and app store still says "This app isn't compatible with your device anymore"
Isn't this kind of bait and switch change illegal? Xfinity can change their app, but if they decide to make it incompatible, then they should be providing a device for free that can run their app. Or, revolutionary idea here, make it possible to manage the wifi using a COMPUTER.
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XfinityAbby
Official Employee
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1.1K Messages
12 hours ago
Hello @user_12tv4n thank you for taking the time to reach out to us. Some phones are not compatible with the app. I have attached an article that does explain what phones are compatible with the app.Xfinity app
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BruceW
Gold Problem Solver
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27.5K Messages
10 hours ago
That information is out of date and has been so since early June!! Please see https://forums.xfinity.com/conversations/xfinity-app/no-longer-compatible/6a21e4b2052cec7ac37ba668?commentId=6a21f8e0adf0282a75682cc0&replyId=6a22f3459c2bb2117e3cf6a9
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