xfinity app no longer works

I attempted to use my xfinity app to troubleshoot my wifi connection & i get a message that it is no longer supported. I removed the app thinking there was a new one to use. Nope. Now it no longer shows up on my appstore. How am i supposed to see what devices are using my wifi or running a test to see if there is an issue?

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user_1sfzy0

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3 Messages

3 days ago

Same problem. It was working fine, so they broke it. They didn't bother updating the support page https://www.xfinity.com/support/articles/using-xfinity-app. Still claims "Works with:

Apple (iOS 17.2 or later)
Android (10.0 or later)"

Yet my phone is Android 10 and app store still says "This app isn't compatible with your device anymore"

Isn't this kind of bait and switch change illegal? Xfinity can change their app, but if they decide to make it incompatible, then they should be providing a device for free that can run their app. Or, revolutionary idea here, make it possible to manage the wifi using a COMPUTER.

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user_1sfzy0

Visitor

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3 Messages

Xfinity sent out a tech who decided to change out the modem hardware for a newer Wifi-6. He transferred the same configuration from the old modem to the new modem. After this change, surprise, the app started working again enabling visibility of devices on the network. Both of us were stunned. The app still reports that it is "incompatible" within Google play store, however, this now seems to be caused by Google slop and the new modem hardware was provided free of charge. A short while later I attempted to login to my account online which requires 2FA, selecting verification via the app promptly reverted to "Looks like you need to update this app" loop.

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29 minutes ago

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XfinityAbby

Official Employee

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1.1K Messages

18 hours ago

Hello @user_12tv4n thank you for taking the time to reach out to us. Some phones are not compatible with the app. I have attached an article that does explain what phones are compatible with the app.Xfinity app

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BruceW

Gold Problem Solver

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27.5K Messages

16 hours ago

@XfinityAbby wrote: "... I have attached an article that does explain what phones are compatible with the app.Xfinity app"

That information is out of date and has been so since early June!! Please see https://forums.xfinity.com/conversations/xfinity-app/no-longer-compatible/6a21e4b2052cec7ac37ba668?commentId=6a21f8e0adf0282a75682cc0&replyId=6a22f3459c2bb2117e3cf6a9

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Xfinity App

user_12tv4n

xfinity app no longer works

user_1sfzy0

user_1sfzy0

XfinityAbby

BruceW

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