3 Messages
Xfinity app no longer showing download and upload speeds to the gateway
Xfinity app is no longer showing download and upload speeds for me. When connection is slow I usually go on there to see if speed to the gateway is good or not. I can no longer check that. I have deleted and reinstalled the app, cleared cache, nothing seems to help. Please advise.
XfinityNatalie
Official Employee
•
266 Messages
5 months ago
Hello user_g5xcg0, thank you for attempting a few troubleshooting steps for the XFINITY app issue you have encountered with the download and upload speed no longer showing. As an avid Internet user myself, I understand it is essential to check on your Internet connection speeds at all times.
We want to take a further look at this matter to help you get this back up and running properly. I did notice you have reached out to us through direct message as well, for future reference please allow us an opportunity to respond to your post here before moving into direct message. Now, let's get started on that app issue, I look forward to working with you in direct message!
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