Xfinity app missing the Services, WiFi, and Security tabs after I had to swap out damaged XB8 modem for XB7 modem
UPDATE: The issue was resolved as of 8/9/2023, I have no idea what the fix was, but if anyone else is having this issue, I would recommend submitting a post here instead of chatting with support from the Xfinity assistant. I was told this had to be escalated to the engineering team yesterday. This morning I looked back at the app and everything was back where it should be
I have the latest version of the Xfinity app. Yesterday, I had to go to the Xfinity store to swap out my XB8 Modem for an XB7 modem, as it died the day before. I set the XB7 modem up on the app, and everything went well. The name of my XB8 Modem was "XXXXXX WiFi", but the XB7 would only allow me to name it "XXXXXX" saying that a space was an illegal character.
Then all of a sudden, the Services, WiFi, and Security tabs on the app went missing. My profile on the website is also acting strange, saying that I am not an XFi complete member even though I am a member through June 2024. My XFi pod is also acting like it will not connect, and is not even showing up in my account anymore. It is only saying I have the one modem.
This is driving me crazy as I can no longer control my wifi settings or even pause devices that are on the network.
Has this happened to anyone here before? If so, what ended up fixing it?
Note: I did NOT put it into bridge mode, I have seen earlier posts where it happened to people who did that