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Tuesday, August 29th, 2023 12:29 AM

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Xfinity app missing the Services, WiFi, and Security tabs after Getting xb8 modem

Xfinity app missing the Services, WiFi, and Security tabs after switching to xb8 modem 

Official Employee

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587 Messages

1 year ago

Good afternoon user_042736. When you check the app, do you see the new modem?

 

Visitor

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2 Messages

1 year ago

I'm encountering the same issue as well when I put my XB8 in bridge mode. Turning off bridge mode brings all the options back.

Expert

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2.1K Messages

@Mackadocious​ Those tabs will only be present when not in bridge mode.

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5 Messages

1 year ago

the issue is resolve the only issue I have now is I have the storm ready Wi-Fi device and it show no signal 

Official Employee

 • 

942 Messages

Was the Xfinity Storm Ready Wi-Fi device successfully activated through the Xfinity app?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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6 Messages

1 year ago

I have the same problem. Have the XB8, is NOT in Bridge mode, and I only get the "Overview" "Services" and "Account" tab at the bottom of the app. I can't monitor the network, name the WIFI network and passwords, or do anything with security. I want to install 2 xfi pods, but there is no way to do it, and so far after MANY calls with Support, nothing has worked. HELP!!  

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