Visitor
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1 Message
Xfinity app missing functions after upgrading gateway
I upgraded my Xfinity gateway to the new one they sent recently and went through the activation process. Since then, the app has lost several functions including the Services icon/tab. I also cannot access advanced settings of the gateway in the app to setup port forwarding. In addition, when looking at my account, it appears I no longer have xFi Complete for some reason. I have tried calling the service department, visiting my local Xfinity store, and had a serviceman at my house who installed yet another new gateway to try to fix the problem. The serviceman was unnecessary because he did something I could have done myself - replace the gateway. I was charged for his visit as well which I'm not happy about. I've spent days trying to fix this problem Does anyone have a solution?
XfinityChelseaB
Official Employee
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1.7K Messages
24 days ago
Hello @user_0nn95t, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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XfinitySara
Official Employee
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1.7K Messages
18 days ago
Thank you once again for visiting the Xfinity Community Forum with your concerns, @user_0nn95t! It looks like we were able to help resolve everything via direct messaging, which is great. As mentioned in our last private reply, please feel free to create a new post if anything else comes up, and we'll be here to help!
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