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user_25972a
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Visitor

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6 Messages

Wednesday, August 17th, 2022 12:27 AM

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Xfinity App Missing Bottom Menu

I have no bottom menu so I cannot manage anything for my router and account in-app. I also called text support and they were no help and nothing was fixed... FIX MY STUFF I CAN'T EVEN USE MY ROUTER CORRECTLY!!!!

With tech support they just treated me like I am stupid and kept telling me to click on the connect button on the bottom menu but as you can see in the screenshot below it doesn't exist!

I need to edit my port forwarding etc.... 

Also before I am told to do it through the router I cannot because I get this:
And before anyone tells me to use the website I can't because it tells me I HAVE to use the app:




Question

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Updated 

2 years ago

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user_25972a

Visitor

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6 Messages

2 years ago

Hellllooooooooooooooooooooooooooo?

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XfinityDilary

Official Employee

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1.8K Messages

Hello, @user_25972a! Thanks for posting on our community forums for assistance with your Xfi App. I'm sorry to hear about your recent experience. We'd like to help troubleshoot your concern. To confirm, are you renting the modem from us or do you own the modem? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_3b7ab9

Visitor

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1 Message

I have same problem. I am not renting a modem….because I don’t have these menu options, I am not able to install a camera that I bought from you…

2 years ago

0

CCSelena

Problem Solver

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892 Messages

Hello @user_3b7ab9, thank you so much for reaching out to us here via Forums. I am sorry to hear that you are having issues connecting a camera. Are you having issues getting it to find your network? 

I no longer work for Comcast.

2 years ago

0

user_9b76c7

Visitor

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2 Messages

@XfinityDilary​ I'm having the same issues started the same time as I upgraded from a standard modem to a xfi unit. Both were rented but my app worked fine before I upgraded. 

2 years ago

0

CCSelena

Problem Solver

 • 

892 Messages

Hey all. I wanted to share this post that was able to help some of our customers with similar issues regarding port forwarding:  https://forums.xfinity.com/conversations/your-home-network/port-forwarding-stopped-working-seemingly-out-of-nowhere/604cc2a1c5375f08cdbf1739

 

Let us know if you still need assistance and we will be more than happy to help! 

I no longer work for Comcast.

2 years ago

0

Saffyre1001

Visitor

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2 Messages

2 years ago

I am having this same issue with my app as well and I do rent a modem from Xfinity. Please fix this issue.

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user_25972a

Visitor

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6 Messages

2 years ago

I already figured it out no thanks to anyone at xfinity... it's pretty bad when a customer can debug an app but they cannot.

it's because it gets hidden when you turn on bridge mode on your modem. The problem is even if you turn it off on the modem the app still doesn't show the bottom bar.

The only fix I've seen is to activate a brand new modem and it shows up.

I decided to just buy my own modem over renting so I no longer have the issue and don't use this bad app.

Tldr Bridge mode if turned on once perm disables the bottom buttons in the application and disabling it will not bring it back.

(edited)

2

user_2aa6bd

Visitor

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1 Message

@user_25972a​ I have ran into this problem too. I wanted to activate xfi pods, but nope. No bottom menu. I did recently have bridge mode activated, but have since turned it off. oh well

2 years ago

0

Saffyre1001

Visitor

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2 Messages

@user_25972a​ That's exactly what caused my issue as well. The tech team fixed it for me by reactivating my xfi modem, because I'm not good with things like that. Took forever though.

(edited)

2 years ago

0

Banderson888

Visitor

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5 Messages

2 years ago

Did you ever get this resolved? I'm running into the same thing. So frustrating. I've been on the support team for 2 days now getting promised call backs from Level 3 support only to get blown off 3 times!

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XfinityEmilyB

Official Employee

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1.7K Messages

Welcome to our community forum, @user_fc06bd! We're a team of experts and happy to help with any questions or concerns you have about your Xfinity experience :). I'd like to take a look at your account and check on the tickets that were created. 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_25972a

Visitor

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6 Messages

2 years ago

I just bought my own modem and returned the xfinity one. 

You'll need to call them and let then know even after bridge mode is off the app still acts like it's on. They need to allow you to reactivate your modem in order to regain access to the app.

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