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user_7am3wj
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Monday, April 7th, 2025 6:35 PM

Xfinity app mini guide not working

All three of my TV's with Fire sticks and Xfinity streaming apps. The mini guides aren't working. 

Question

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Updated 

15 days ago

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6

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user_ss4xrn

1 Message

27 days ago

I am seeing the same thing on all four of my sticks as well.

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Ag_145

New Poster

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8 Messages

26 days ago

I am having the same issue as well.

Has anyone found a solution or received a response from Xfinity? 

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XfinityAngie

Official Employee

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1.8K Messages

26 days ago

 

user_7am3wj, Thank you for reaching out to Xfinity Support. We are not seeing any known issues with the Firestick and the stream app at this time. If you are experiencing problems, then you should ensure the device and the TV are powered on, connections are secure, and the correct TV input is selected.  If issues persist, troubleshooting steps include checking for outages, confirming eligibility for content, and power cycling the device. If necessary, you can uninstall and reinstall the app to resolve any potential issues.
Let us know if you are still having the same issue after going through this and we can take a closer look at your account and run through some troubleshooting steps. 

 

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user_url1zc

2 Messages

@XfinityAngie​ 

check again cause it’s not working 

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25 days ago

0

user_url1zc

2 Messages

@XfinityAngie​  get error code Capp-00249

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25 days ago

0

XfinityAlfonso

Official Employee

 • 

1.6K Messages

Hello user_url1zc is this Guide issue still a concern for you? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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23 days ago

0

user_j1wjw8

1 Message

24 days ago

All six of my firestick are having the same issue. Started about 5 days ago. 4/5/25

2

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XfinityVictor

Official Employee

 • 

1.3K Messages

user_j1wjw8 Still having issues with your Firestick?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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22 days ago

0

user_4w7bvv

2 Messages

21 days ago

I’m having the same issue. I restarted firestick, re downloaded app and it doesn’t work. Everything is up to date and internet is fine.

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user_7b9ef0

Visitor

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5 Messages

Same issue here, mini guide stopped working on fire stick about a week ago, when will this be fixed ?

(edited)

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21 days ago

0

XfinityThomasA

Official Employee

 • 

2.3K Messages

Thank you for your feedback and for letting us know, user_4w7bvv. Is this occurring when using the Xfinity Steam app with other devices as well?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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19 days ago

0

XfinityKei

Official Employee

 • 

1.5K Messages

@user_7b9ef0 I'm sorry to hear you're having issues with your guide on your Firestick.

Are you seeing any error messages or error codes?

Do you have any updates you're seeing for your Firestick? 

Are other devices having the same issue?

Are you able to see the guide if you were to use a different device or the stream website directly at https://www.xfinity.com/stream/? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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19 days ago

0

Ag_145

New Poster

 • 

8 Messages

17 days ago

You have an issue with your App. The mini guide will work until you reach chanel 190 (Fox in Chicago) then it crashes and goes back to the app home page. This is without question an app issue that clearly is affecting many people. I have reset, uninstalled, and power cycled and the results are still the same.

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user_4w7bvv

2 Messages

@Ag_145​ same here. So what else is there to do? Just wait? Two days ago it worked on one of my tvs n then yesterday stopped working again.

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17 days ago

0

XfinityEmilyB

Official Employee

 • 

2K Messages

@Ag_145 Thank you for posting on our community forum to let us know about the issue you've been experiencing with your mini guide. We're a team of experts dedicated to addressing all your questions and concerns, and we'll work alongside you until we reach the best possible resolution :).

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

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15 days ago

0

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