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xfinity app login issues
Hello. While visiting our local Xfinity retail outlet, I was encouraged to download and install the xfinity app on my iPhone. The app downloaded without error. Unfortunately, when I enter my xfinity username (which corresponds to my xfinity email address) and password, the app enters an apparently endless loop. The screen display during this loop is the xfinity logo with an envelope and cell phone icon immediately beneath the logo on a dimly illuminated denim blue background. The only activity on the screen is an endlessly rotating "wagon wheel" like progress indicator. I have verified that these same credentials work fine when logging in from my computer in conjunction with the {https://connect.xfinity.com/} site. Repeated attempts to login from the app all end in the scenario described above. Do you have any suggestions? Thank you.
XfinityThomasB
Official Employee
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2.3K Messages
2 years ago
Howdy user_0c04gr
Appreciate you getting us in the loop! I am thinking that we might need to help manually reset this from our end.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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Anon5280
Contributor
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25 Messages
1 year ago
https://login.xfinity.com/login on Windows 10 (any browser) Times out - fails to function. Wasted 1.5 hours with Comcast support.
All other emails from gmail, outlook, .... work perfectly. Can log into dozens of various portals, chat sites, members only websites.
Its ONLY https://login.xfinity.com/login (Xfinity.com) that has this problem, it is for ANY internet browser.
Each internet browser has a different way to time out, sometimes claiming for example: the web site you are trying to find has moved
My cell phone on the home Xfinity Router worked fine. My direct wired network cable would time out.
Search for OOKLA Speed Test The internet speed was consistently 20 MS but the PING was often 48 MS, something Comcast support claimed was common.
Don't be afraid to do this. click on the Windows button and type in CMD - when the side bar shows up select Run As Administrator
This opens up the Administrator Command Prompt, an old DOS text looking screen.
At the ">" type in Ping 4.2.2.4
It should have 4 replies, 0% losses and about 25ms (35 mili-seconds) response time.
At the ">" type in Tracert 4.2.2.4 (then Enter key)
This will show you the Rout Internet takes to its destination 4.2.2.4
the first hop is your Router, the second the Internet phone book of IP addresses, then the various routers for the destination
Now type in Tracert Disney.com
Those were just to show your internet isn't timing out with each hop.
Now on the control panel - navigate to Control Panel\All Control Panel Items\Network Connections
On your Ethernet Network - right click and then choose Properties
scroll down to Internet Protocol Version 6 (TCP/IPv6) and turn OFF the check box - click on OK below
unplug your internet cable, wait 5 seconds, then plug back in.
Now my OOKLA speed test shows over 50 MBdownload, 56 MB upload and a Ping of 18 (in ping lower is better)
Hope that helps!
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user_iday2x
3 Messages
1 year ago
I have been dealing with this issue with Comcast for quite some time. I only use my desktop. It is extremely frustrating to do anything with Comcast. Takes forever to download and open. I am paying for a gig. I did speed test and I am only getting 533.9. The wheel just keeps spinning and spinning. I just went in and reset the modem/Router. No change. I am soo frustrated. How can I get help with this. Everytime I call comcast, forget about it. It's the typing robot and no human to talk to. I have got to find a different provider. This is not working out at all. Actually I went to Comcast this evening to make a payment. That started 45 minutes ago.. This is beyond awful.. Poor service.
Dorothy [Edited: "Personal Information"]
(edited)
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