U

Saturday, December 9th, 2023 1:49 PM

xfinity app log in issues on iphone

I have been thru tech support several times.  I have downloaded the iphone xfinity app on iphone 15.  When asked to enter my Xfinity ID i enter it and hit "lets go" and the app loops back to sign in with your xfinity ID.  It will not allow me to log in.  I would like to control my router, and it appears the app is the only way to do so.  Very frustrating.  I believe its the app and need update.  Any help?

Official Employee

 • 

825 Messages

4 months ago

@user_cgo1jc Thank you for reaching out and sharing the trouble you are having with accessing the app. I know it's crucial to have access to your account and app to manage and control your account and services, but since the system is looping I believe the issue is directly related to your username / account access. Are you able to log into your account through a web browser at xfinity.com? Does the looping happen there as well? 

3 Messages

Sent direct message to xfinity support

3 Messages

4 months ago

I have no issue logging in on desktop. Only issue I have is with Apple iPhone app.  

Official Employee

 • 

821 Messages

Hello @user_cgo1jc, thank you for taking the time to reach out on social media.  I understand your concern with the app, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here