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user_5d6179
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2 Messages

Thursday, October 28th, 2021 4:01 AM

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Xfinity app keeps me in login loop

I've been trying to setup my internet services with Comcast Xfinity and it says I need to sign in to the app, but whenever I login with my credentials it keeps pointing me back to the login screen...

Tried deleting the app and reinstalling with no success.

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Updated 

3 years ago

3.2K

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user_d99433

Visitor

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1 Message

4 years ago

Having the same problem.

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CCSelena

Problem Solver

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892 Messages

Hi there @user_d99433! I am sorry you are also having issues signing in to our Xfinity app. Have you attempted to sign into https://comca.st/3jPMezO to see if you also have issues as well? 

I no longer work for Comcast.

4 years ago

0

CCValerie

Official Employee

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974 Messages

4 years ago

Hi there, @user_5d6179, thank you for taking the time to reach out to us on our Xfinity Forums. I am excited to hear you have selected us as your service provider! I am sorry to hear you are experiencing issues with getting services started. Are you experiencing the same login issues when attempting to sign in online: https://comca.st/3jPMezO?

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user_bf2021

Visitor

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2 Messages

3 years ago

I'm having the same issue

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user_bf2021

Visitor

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2 Messages

3 years ago

Having the same issue

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KatersG

Visitor

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2 Messages

3 years ago

I have the same exact log-in loop on the Roku App. It worked previously.  I moved and had an inactive account. Now I subscribed again and my account is active, but each time  I go through the log-in process and enter the code it takes me to a screen where it asks me to log in again and enter a new code, etc.    Is there a general solution that doesn't  involve going through customer service  for my individual account?

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XfinityGabriel

Official Employee

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2.2K Messages

@user_bf2021 @user_bf2021 Hi, thanks for contacting XFINITY. Welcome to our forums page. We appreciate the opportunity to assist you today with the login loop issue on the Roku App. I apologize for the inconvenience that this has caused. Congrats on the move, @KatersG. While reviewing this further, I am seeing that to resolve this issue, you will want to link accounts. Here is a great link for the steps on how to link accounts. Please let me know if this helps. https://comca.st/3nRtOBe

 

Here are also the steps below:

  1. Open My Account online in your web browser.
  2. On the Settings page, click Linked Accounts under Account Details.
  3. Click the + Link Account option.
  4. You’ll be asked to provide information about the account you wish to link.
  5. Once finished, you should receive a confirmation message that the accounts are now linked.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 years ago

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