2 Messages

Wednesday, April 16th, 2025

Xfinity app issues

The recent update to the Xfinity mobile app has completely abolished my Wi-Fi control settings ( managing my children's connected devices) as well as my access to my Xfinity home security cameras. Is anyone else experiencing the same problem? Or know how to fix this? I've tried to uninstall the update but it says that the old version is no longer supported.

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1 Message

5 months ago

I'm having the same problem what I need to update is my Internet with a service worth my money...

Official Employee

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453 Messages

5 months ago

Hello user_oxgkrv. Thanks for taking time out of your busy Friday to be a part of our community! As a parent myself, I definitely know how important it is to have control over my kiddos internet access, and want to help put you back in control along with getting you access to your Xfinity Home cameras back.

 

Managing your devices connected to Wi-Fi, as well as accessing your Xfinity Cameras video feed are both features baked right into the dedicated Xfinity app. Can you confirm you are using the standalone Xfinity app signified with an app icon showing a white X on a purple background?
Aside from uninstalling the app as you've already tried, have you tried manually logging out of the app completely and logging back in?
Does the app confirm you are signed in as the authorized account holder or a manager?

2 Messages

@XfinitySeth​ I'm not sure what changed but it's working just fine today. It's back to it's original state with all access to wifi and security settings.   The account settings and service address yesterday were correct but limited, very strange. But I'm just glad it has been restored. Thank you for your prompt response.

Official Employee

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1.4K Messages

user_oxgkrv That is great news! I am glad everything is back working the way it should. Thanks so much for letting us know that it is working again.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

7 days ago

Well, in my case, I’ve been without access to my wifi settings and unable to control my devices for a month now. The problem is that I had set up wifi time limit for my kids’ ipads and they are not working now and I cannot do anything about it. I’ve talked with 6 different Xfinity representatives, spent more than 3 hours on the phone with them, talked with the Advance Solutions department, and nothing has worked. Last thing they told me is that it’s an issue on the app’s end and that the software developers are trying to fix it. Is the first time that I see an app issue not being fixed in a month…

Official Employee

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3.6K Messages

@user_5i0td0 I am sorry to hear you are having issues with your iPads and controlling them with the app. What troubleshooting have you completed with the advane solutions department? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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