2 Messages
Xfinity app issues
The recent update to the Xfinity mobile app has completely abolished my Wi-Fi control settings ( managing my children's connected devices) as well as my access to my Xfinity home security cameras. Is anyone else experiencing the same problem? Or know how to fix this? I've tried to uninstall the update but it says that the old version is no longer supported.
user_0xywtw
1 Message
5 months ago
I'm having the same problem what I need to update is my Internet with a service worth my money...
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XfinitySeth
Official Employee
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453 Messages
5 months ago
Hello user_oxgkrv. Thanks for taking time out of your busy Friday to be a part of our community! As a parent myself, I definitely know how important it is to have control over my kiddos internet access, and want to help put you back in control along with getting you access to your Xfinity Home cameras back.
Managing your devices connected to Wi-Fi, as well as accessing your Xfinity Cameras video feed are both features baked right into the dedicated Xfinity app. Can you confirm you are using the standalone Xfinity app signified with an app icon showing a white X on a purple background?
Aside from uninstalling the app as you've already tried, have you tried manually logging out of the app completely and logging back in?
Does the app confirm you are signed in as the authorized account holder or a manager?
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user_5i0td0
Visitor
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1 Message
7 days ago
Well, in my case, I’ve been without access to my wifi settings and unable to control my devices for a month now. The problem is that I had set up wifi time limit for my kids’ ipads and they are not working now and I cannot do anything about it. I’ve talked with 6 different Xfinity representatives, spent more than 3 hours on the phone with them, talked with the Advance Solutions department, and nothing has worked. Last thing they told me is that it’s an issue on the app’s end and that the software developers are trying to fix it. Is the first time that I see an app issue not being fixed in a month…
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