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user_rbwmwz
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4 Messages

Monday, April 14th, 2025 7:37 PM

Xfinity APP Issues

I had my equipment updated yesterday by a xfinity person. Now when I go into my Xfinity App the wifi option at the bottom of the home page are gone. Now all that is there is "overview" and "account" I need to see some of my WIFI settings. How do I get this fixed?

Question

 • 

Updated 

7 days ago

41

3

Robm421

2 Messages

10 days ago

Same here! Tech came today to change out my modem and I had to update the app and now I don't have access to anything except overview and account. And it says my bill is overdue when it's now. My NOWTV and peacock says I'm not subscribed but they said I still have it active on my account. I've talked to so many people at Xfinity and they have no idea what I'm talking about and no one speaks English.

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Robm421

2 Messages

10 days ago

Ok so I just had my app fixed. I spoke to someone in the chat and they told me it's been happening. So they did something to reset and and then I had to delete it and reinstall. So try that! But they will transfer your chat to the tech support department, they just fixed everything for me!

1

user_rbwmwz

4 Messages

How were you able to speak with a real person via chat? I only get some auto bot. I did try uninstalling the app and reinstall and still nothing. Xfinity is seriously the worst! 

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10 days ago

0

XfinityDena

Official Employee

 • 

3.2K Messages

9 days ago

Thank you for reaching out @user_rbwmwz I am sorry to hear you are having app issues. Have you checked for updates to the app?

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0

user_rbwmwz

4 Messages

of course I have. Why can't I speak with a real person via chat. 

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9 days ago

0

XfinityRaf

Official Employee

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869 Messages

Thank you for confirming. When you have a moment, can you log out of the XFINITY app, restart your gateway, then log back into the app to check if the tab is listed again? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 days ago

0

user_rbwmwz

4 Messages

i've done that MULTIPLE TIMES

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7 days ago

0

XfinityBenjaminM

Official Employee

 • 

2K Messages

 

user_rbwmwz  Please send a Direct Message with your full name and address? We'll be happy to see if there is something we can do on the backend that may resolve this issue. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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7 days ago

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