Xfinity app is awful

This is the third time I've tried to leave a customer review about the Xfinity app. The app is absolutely worthless and terribly frustrating to use. The fact that I can't seem to even leave a review is pretty much in keeping with the way customer service's work at Xfinity. I'd rate them zero out of five

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XfinityMarcus

Official Employee

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1.9K Messages

6 months ago

user_6pz101 thank you for using the Xfinity Community Forums page to reach out today. I understand that you have come across some concerns when attempting to use the Xfinity app. I would be happy to assist you with any concerns you have come across.

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user_cqj9qn

Visitor

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2 Messages

How about hiring someone that knows how to create a functional app.

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2 months ago

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user_cqj9qn

Visitor

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2 Messages

2 months ago

I totally agree. I can't even easily find a place to leave a review. The app is so bad, they removed the way to rate it in Play Store, which means they don't want to hear it and don't care.

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XfinityAmira

Official Employee

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4.5K Messages

Thanks for taking the time to visit our Xfinity forum and share your concerns regarding the Xfinity app user_cqj9qn. I assure you that your feedback is important to us, and we want to do everything we can to ensure the app is functioning successfully. Please know my team is here to support you with any service needs, as well as getting your feedback passed along to our development team.

Please tell what concerns or issues you're experiencing when utilizing the app.

Please also note that sending unsolicited direct messages is a violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast-verified employee responds and asks for a direct message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but we look forward to further assisting you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 months ago

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user_c0vnl1

Visitor

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1 Message

I agree this app is horrible on my Samsung TV. It takes FOOORRREEEVERRR to load, it buffers constantly and sometimes does not work at all. It has gotten to the point that I may need to switch to sling Tv or some other streaming service. I don't want a box. I have no room for it and don't want one on every TV....

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26 days ago

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XfinityMarcus

Official Employee

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1.9K Messages

user_c0vnl1 thank you for using the Community Forum. I only want your experiences to be pleasant when using our amazing Xfinity apps. Is it the stream app in particular that you are having some concerns with on your Samsung TV?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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24 days ago

0

agt

Regular Visitor

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7 Messages

9 hours ago

The app is all about selling new services and collecting for them. It's a snap to pay your bill but if you want to do transactional stuff like linking two accounts or turning on/off seasonal usage or downgrading some service it's useless. Need to get on the phone for a half hour flogging through the worst voice system ever created.

I can't believe I left ATT and did mobile phone as well as tv and internet. There's NO functionality for managing the phones

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Xfinity App

user_6pz101

Xfinity app is awful

XfinityMarcus

user_cqj9qn

user_cqj9qn

XfinityAmira

user_c0vnl1

XfinityMarcus

agt

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