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user_6pz101
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Sunday, June 1st, 2025

Xfinity app is awful

This is the third time I've tried to leave a customer review about the Xfinity app. The app is absolutely worthless and terribly frustrating to use. The fact that I can't seem to even leave a review is pretty much in keeping with the way customer service's work at Xfinity. I'd rate them zero out of five

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7 days ago

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XfinityMarcus

Official Employee

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1.8K Messages

4 months ago

user_6pz101 thank you for using the Xfinity Community Forums page to reach out today. I understand that you have come across some concerns when attempting to use the Xfinity app. I would be happy to assist you with any concerns you have come across. 

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user_cqj9qn

Visitor

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2 Messages

How about hiring someone that knows how to create a functional app.

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9 days ago

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user_cqj9qn

Visitor

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2 Messages

9 days ago

I totally agree. I can't even easily find a place to leave a review. The app is so bad, they removed the way to rate it in Play Store, which means they don't want to hear it and don't care.

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XfinityAmira

Official Employee

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4.4K Messages

Thanks for taking the time to visit our Xfinity forum and share your concerns regarding the Xfinity app user_cqj9qn. I assure you that your feedback is important to us, and we want to do everything we can to ensure the app is functioning successfully. Please know my team is here to support you with any service needs, as well as getting your feedback passed along to our development team. 

 

Please tell what concerns or issues you're experiencing when utilizing the app. 

 

Please also note that sending unsolicited direct messages is a violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast-verified employee responds and asks for a direct message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but we look forward to further assisting you. 

 

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7 days ago

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