Visitor
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10 Messages
Xfinity App has no function only shows account info
Xfinity app has no function all. I have deleted the app, reinstall the app. Cleared storage. Set chrome as default browser. Reached out to support. Xfinity app shows Overview and account info. And the ask xfinity chat button. No other function to view devices, equipment, or activate anything. I can't do anything on the xfinity app besides look up the current plan. No function and everything I want to activate or enable a device, I have to reach out to an agent via Xfinity website/chat/call. I can only check devices on the xfinity website: https://customer.xfinity.com/#/devices and Status: https://www.xfinity.com/support/status. Xfinity app does not work.
XfinityMartyR
Official Employee
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1.5K Messages
1 year ago
Hello @user_5d148d. Thanks for reaching out to our Community Forums regarding your experience with the Xfinity app. Depending on how your account is configured, and the equipment on your account there are 3 distinct experiences for the Xfinity app:
*Customers with Xfinity xFi Gateways
*Customers with non-xFi gateways (including customer-owned modems)
*Customers with Xfinity Wireless Gateways (XB2) and Xfinity xFi Gateways (XB3 and higher) with Bridge Mode enabled
The main difference between the xFi and non-xFi experiences in the Xfinity app can be seen from the Overview.
xFi Experience
There are five tabs at the bottom:
Overview, Services, WiFi, Security, Account
The Overview header doesn’t state the make and model of the gateway.
Non-xFi/Customer-Owned Modem Experience
There are three tabs at the bottom:
Overview, WiFi, Security
The Overview header states the make and model of the internet device.
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CCJessie1
Retired Employee
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5.9K Messages
1 year ago
@user_5d148d & All,
Thank you for posting your question here in the Xfinity Forum. You are likely not seeing all the Xfinity app features as you are attempting to log into that app with a disconnected account. If you recently moved or set up new Comcast services, you were issued a new account number. You must set up a profile associated with that active account to be able to have access to the full Xfinity app experience. For information on how to set up a profile with your new account number, you can follow the directions outlined in this article.
Please let us know if you have any other questions or run into any difficulties when registering.
(edited)
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user_133659
2 Messages
1 year ago
I have not moved nor have I Upgraded my services. I will call Xfinity to see if I have a new account number that I have not been made aware of.
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user_oj2igq
4 Messages
1 year ago
I'm having the same problem and all customer support is doing is wasting time and not fixing it and not understanding me when I talk to them
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emtramone
New Poster
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3 Messages
1 year ago
My wife and I are having this same issue. We are logged into the Xfinity app and can only see overview tab and account tab. Neither will let us control our linked devices and I can't take any devices out of their paused state. The tab used to manage them is now not showing. We are logged into the primary account. We have not moved and the account also says our payment is overdue, but when I log in to pay it, the due date says I am up to date.
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sinthisane
Visitor
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1 Message
10 months ago
Same problem. App ia garage. View WiFi equipment shows no devices.This is clearly an wide spread issue with the app. Why is nobody posting any updates or fixes.
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