BlueHen1's profile

New Poster

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3 Messages

Tue, Oct 13, 2020 1:00 PM

Xfinity App - Has It Stopped working??

The Xfinity App keeps indicating that my modem is offline, but it isnt.  The WiFi is working just fine and the Xfinity My Account App shows that it is online.  I have deleted and reloaded the Xfinity App but it keeps indicating my modem is offline so the most of the functions on the App will not work. 

Responses

New Poster

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1 Message

8 m ago

Mine, too.  Quite annoying to say the least - to avoid getting EVERYTHING messed up I've avoided trying to set up the network through it again, but did delete and d/l the latest app from app store.  I'm now using the equivalent app on the Comcast account website - seems to work well, but obviously a little difficult to carry one's laptop around the house trying to balance the pod system!

New Poster

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3 Messages

8 m ago

It is good to know it is not just me. I also went to using that function on the website - it is too bad since the old Xfi app worked just fine. Thanks!

Official Employee

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11 Messages

8 m ago

Hello @BlueHen1 

 

I apologize you're experiencing this issue. Would you please send me a private message with your full account number? We'd like to review the accounts that are experiencing this in order to get the issue resolved. Thank you in advance!  

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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