xfinity app error code

Everytime I try to sign into the xfinity app to set up my wife it says “Sorry we’re having some trouble” and it give a number to call. The bot has no prompts that actually help me with this problem. I’ve tried signing in with my ID, my phone number, and my email. I’ve tried deleting and redownloading the app, i’ve tried basically everything and I can’t get it to work. Can someone help with this ?