3 Messages
Xfinity App Downtime Schedule - Not Working
I set up profiles for all the users in the house (kids) and set a schedule for their devices to be disabled at some time. It is not disabling the devices. The profiles appear to "sleep" but their devices relog onto the network as "generic Windows PCs" and they can continue using the internet.
edit: Everything seemed to change after upgrading the modem. With the old modem, the app worked just fine. Since we've had the new one the app has been weird. Not doing the downtime schedule properly and then sometimes pausing "users" when they ought not be paused.
XfinitySara
Official Employee
•
1.9K Messages
1 year ago
Interesting, @user_gs0b78! Thank you for creating a post and bringing this concern to our attention. I'm unaware of any known issues with the Xfinity App, user profiles, or device pausing feature, but I'd love to see what we can do to help! I know you mentioned this becoming an issue after upgrading modems, but may I ask what troubleshooting you've tried so far? For example, you can force-close the app, uninstall and reinstall it, etc. Take any of those steps yet? Or have you tried using the app on a different device? I definitely recommend attempting some of these steps, especially if you haven't since swapping the equipment out. Things may just need to re-sync between the device(s) using the app and your modem. Please let me know if this helps!
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Santosrq
1 Message
11 months ago
I am having the same issues. None of the restrictions are working. I have it set to pause wifi at 11pm and restart at 6am and the chart shows activity all through the night.
App and phone are updated
Location: Louisiana
Phone: Android 14 One UI version 6.1
(edited)
1
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user_bwz4ie
3 Messages
9 months ago
This app has gone down hill, and the only reason I have their modem/router is because of the app. If they cannot get this fixed then why stay on the app and pay the rental fee when I can find a better router/modem elsewhere?
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