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Tuesday, December 23rd, 2025 9:23 PM

xfinity app doesn't see Gateway in Bridge Mode - No Login offered by 10.0.0.1

When an Xfinity gateway is in bridge mode the Xfinity app cannot see the gateway. 

However to allow local login to the Gateway Admin user you need to follow these steps:

https://www.xfinity.com/support/articles/admin-tool-access

Allow Admin Tool access (toggle ON)

If you need to access the Admin Tool, use the following instructions to enable access.

  1. Visit the WiFi tab in the Xfinity app.
  2. Select View WiFi equipment and open Advanced settings.
  3. Select Admin Tool online access.
  4. Slide the toggle button to Allow Admin Tool access.
  5. Select Save.

There is no "View WiFi equipment" button when in bridge mode.

Work around:

Call Comcast to disable the bridge mode.

This will add the "View WiFi equipment", you can then login to the gateway Admin account, and the above instructions will work as expected.

If you Enable Bridge Mode, you will continue to be able to login to the Gateway after the gateway" changes to bridge mode; but "View WiFi equipment" will no longer be available in the Xfinity App WiFi tab.

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