Visitor
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1 Message
Xfinity App doesn't have TV services like the My Account App.
When opening the My Account App it states this App will go away in April and to use the Xfinity App. I have the Xfinity App, I can pay the bill and do all kinds of stuff with my network but nothing regarding the TV boxes, TV service status, etc...
Am I missing something or is my Xfinity App configured incorrectly?
Larry
Accepted Solution
CCChristopher
Problem Solver
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577 Messages
2 years ago
@user_0e4522 Hello and good afternoon, and thank you for reaching out. I am so sorry to hear about these Xfinity My Account issues you have been experiencing, and I would be more than happy to help ensure your online Xfinity My Account profile is set up properly. To get started, please reply in a direct message with your first and last name and service address by following the steps below:
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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