New Poster
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7 Messages
Xfinity App doesn't display connected devices
The Xfinity App is only displaying 1 connected device, my TV set top box that is connected via one side of a cable Y adapter. In from wall Y's out to Router and TV. I have at least 20 other devices connected to our wi-fi, including the computer I am now typing on. None of these show up as connected and the app can't even tell when they last connected. Don't advertise your security if you can't even get this basic function working. I have a brand new router. I have recycled it multiple times. I have told it to forget devices and nothing is working. Get your app working or stop advertising it.
EG
Expert
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105.7K Messages
3 months ago
Concern moved here to the Xfinity App help section for assistance.
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DRS229
New Poster
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7 Messages
3 months ago
I have also uninstalled and reinstalled the app on my phone with no change.
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XfinityBradM
Official Employee
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507 Messages
3 months ago
Hey there, @DRS229. When you mentioned you're using a brand new router, is this a device you've purchased or one of our Xfinity Wireless Gateways? The Xfinity app is not able to detect devices connected through customer-owned equipment.
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