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user_efqjnt
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Wednesday, November 13th, 2024 6:22 PM

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Xfinity app does not work on my ipad

My Xfinity app does not work on my iPad.  It did before with no problems. I’ve signed out and in, checked the Wi-Fi, deleted and reinstalled the app, and it works on y iPhone and tv.  Any ideas?  Thx. 

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Updated 

10 hours ago

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Accepted Solution

user_efqjnt

4 Messages

10 hours ago

The app is useless as far as figuring out a solution.  DM-ing got no reply, but I had no faith that I would, anyway.  What ultimately ended up working for me is this....there are 2 apps - the Xfinity App and the Xfinity Stream App.  I deleted the Xfinity App for some reason, but with this issue, I reinstalled it.  Then, I had to be signed in to BOTH apps, and it started miraculously working.  Anyway, that worked for me - hope it helps others.

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XfinityThomasB

Official Employee

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1.5K Messages

8 days ago

Howdy user_efqjnt

Thank you for the heads-up! iPads are awesome, there really should not be any hiccups. What version iPad would it be? It has the most recent version of the iOS on there? I hope your day is going good so far. 

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user_efqjnt

4 Messages

Yes, most up to date IoS.

8 days ago

0

XfinityThomasB

Official Employee

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1.5K Messages

user_efqjnt Are you able to access the internet and other apps on the iPad? Greatly appreciate the details and opportunity to help on this. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 days ago

0

user_efqjnt

4 Messages

yes....everything else works.  This is tiring - can we get to the answer?

7 days ago

0

XfinityBrianH

Official Employee

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934 Messages

 

user_efqjnt Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 days ago

0

EG

Expert

 • 

107.1K Messages

7 days ago

The concern is not "accessibility / disability" help related........................ Topic moved here to the proper help section.

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