Xfinity App does not show any connected devices

Hello there,
I seem to be having a problem getting the Xfinity App to detect the devices connected to my Gateway. The devices show up when I log directly into the gateway itself, but the app fails to detect them?

I have a Cisco gateway, Model:DPC3941T, with software version 2.3.10.13_5.5.0.5.

I've tried a few restarts at this point, to no avail. Any ideas?

Thanks

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Responses

Sh00ter

Contributor

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22 Messages

5 years ago

I have the exact problem! I log in with my iPad. When I check the connected devices it does not show the device that I connected with even though I am using my Xfi WiFi. It gets to be a real problem when the WiFi suddenly drops from my connected device but the Xfi modem shows its working! All Comcast says is "restart your Xfi".

0

XfinityMichaelC

Administrator

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4.4K Messages

4 years ago

Greetings, @Bulmahnjm, and @Sh00ter! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that devices are not showing up in the xFi app. I would like to see what's going on and if we can get this corrected for you. Can you please send me a PM with your first and last names so I may further assist you?

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

2

0

C

caseykwam

Visitor

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1 Message

Can I get help with this as well. My app is doing the same thing where you can’t see the devices on the internet,

4 years ago

0

XfinityLinda

Official Employee

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1.9K Messages

Hi, @caseykwam! I'm sorry for the trouble with you Xfinity xFi app. We know it's important to manage who is on your network. We are happy to help get this resolved for you. Since this is a 5-month-old thread, we ask for you to please create a new thread so we may assist there. Thank you!

To start a Peer-to-peer chat: Click "Sign in" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message.

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4 years ago

0

Xfinity App

Bulmahnjm

Xfinity App does not show any connected devices

Sh00ter

XfinityMichaelC

caseykwam

XfinityLinda

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