U

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Wednesday, April 19th, 2023 8:17 PM

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Xfinity App does not include TV services like My Account App

Xfinity App doesn't have TV services like the My Account App.

​When opening the My Account App it states this App will go away April 23rd and to use the Xfinity App. I have the Xfinity App, I can pay the bill and do all kinds of stuff with my network but nothing regarding the TV boxes, TV service status, etc...​

​Am I missing something or is my Xfinity App configured incorrectly?​


Pearl

Accepted Solution

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2 years ago

The Xfinity app primary uses the Xfinity Assistant for video troubleshooting. Check out this support article for assistance. Fix Your TV Service Using the Xfinity App - Xfinity Support

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