U

Visitor

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2 Messages

Mon, Jul 19, 2021 1:11 PM

Xfinity App Does Not Allow Xfi Pod Activation

I am re engaging a forum about a user not being able to activate their xfi pod via Xfinity app. I have a 2nd generation xfi pod and the Xfinity app does not have the “Activate Xfi Pod” option under devices within the account tab in the app. Will this ever get fixed? I called and talked to an agent three times in 2 weeks without any resolution. They kept telling me they were escalating it and that the last agent did not escalate correctly. Seems like a scripted way to circumvent an issue with basic consumers. Support has been horrendous.  

Responses

Official Employee

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197 Messages

2 m ago

Hello, @user_9aaf45. Thanks for reaching out about needing help with activating your xFi pods. For future reference, it is better to submit your own post for help as it creates a ticket to get help, and sometimes posting on an old thread can delay getting help. We definitely want to make sure the correct steps are taken to get you service and our Twitter team has all the tools to do that(same as us) and I am confident they can make sure the work gets done as fast as possible. 

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