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user_5fb29e
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Saturday, December 31st, 2022 2:01 AM

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Xfinity App clashing

Happy holidays 
For some reason your Xfinity app keeps crashing. When you tap the left top icon to open to activate a xfi pod or to pay your bill. I have made several attempts on my phone and my apple table. I have even went as far as uninstalling and reinstalling the app. The same problem still persist crashing. Can you fix the problem. 
Thanks 

Question

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Updated 

2 years ago

 • Edited

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user_ba7d8f

Visitor

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2 Messages

2 years ago

I'm still having the same issue since yesterday.  On both android/apple devices.

0

user_12a073

Visitor

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2 Messages

2 years ago

Bump. Can't access my account settings. App crashes with every other button click.

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user_dewboy

Visitor

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2 Messages

2 years ago

I'm also having the same issue with the account tab in the app.  I've also deleted cache, then data. I've restarted my device (S-22 Ultra), deleted and reinstalled app, making sure it's up to date. Restarted device again before running the app. 

The issue is obviously not on my end, as multiple others are experiencing the same issue, across multiple devices and platforms. 

(edited)

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JHollida

Visitor

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3 Messages

2 years ago

+1. Can install pods because must do through account screen, but can't get to account screen because that crashes the app. Yes, shutdown/restarted. Uninstalled/reinstalled, etc. Same issue. Samsung/Android.

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XfinityAngie

Official Employee

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1.8K Messages

2 years ago

@user_5fb29e, Thank you for reaching out through Xfinity Forums. Please let us know if you are still having issues. 

1

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user_dewboy

Visitor

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2 Messages

@XfinityAngie​ Everyone is having this issue still.  The app needs to be fixed.  If EVERYONE has the issue with the app, it's not us, it's the app.

Seriously, try the app on your own personal phone, attempt to go into account.  I'll bet you money, it crashes, just like it does for EVERYONE else. 

2 years ago

0

JHollida

Visitor

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3 Messages

2 years ago

I'm not user 5f29e, but I can confirm this is still an issue

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user_12a073

Visitor

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2 Messages

2 years ago

I can also confirm this is still an issue.

1

CCTimothyA

Problem Solver

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785 Messages

@user_12a073 Thank you for reaching out and letting us know that you are still experiencing an issue with the app. We are continuing to look into this and get this resolved as soon as possible. In the meantime you can log into your account at xfinity.com to make payment and change the setting of your network. 

 

 

I no longer work for Comcast.

2 years ago

0

user_ba7d8f

Visitor

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2 Messages

2 years ago

We are all still having an issue.  Nothing has changed.

1

0

XfinityThomasD

Official Employee

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1.2K Messages

I appreciate you posting on our Community Forums and do apologize that there is a known issue with our Xfinity App that our teams are working on correcting. I'd be happy to follow up in this thread when an update is available. At the moment, you should still be able to access your account, manage your billing and services, and activate equipment from our Xfinity website as a workaround.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

mjdietz11

Visitor

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2 Messages

2 years ago

App started crashing 1/6/23

2

nucleusmustard

Visitor

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1 Message

@mjdietz11​ I started having the same problem today.  I uninstalled and installed the app and now it's working fine for me.

2 years ago

0

mjdietz11

Visitor

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2 Messages

I did the same and it is now working for me.  Thanks for the advice.

2 years ago

0

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