1 Message

Monday, June 5th, 2023 4:48 PM


Xfinity app and Xfinity assistant- can’t login

I have had Xfinity internet for almost 2 years and I have never been able to login to the Xfinity app. It says “Access not Authorized

You signed in successfully, but you must be an Xfinity user to enjoy this service.”

I also am unable to sign in when using the Xfinity assistant to get help with this matter. It is a constant loop of the Xfinity assistant tells me to sign in, I click sign in, it brings me to the sign in page, I sign in, go back to the chat, and it tells me to sign in again. It will not let me ask any questions until I sign in and I cannot get ahold of a live agent at all. 

Problem Solver


1.1K Messages

1 year ago

Hello there! I am sorry to hear you are having issues with accessing your account. I'd love to help! Can you send us a DM with your name and address? 


Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the “chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

forum icon

New to the Community?

Start Here