U

Visitor

 • 

2 Messages

Tue, May 25, 2021 12:10 AM

Closed

Xfinity android app is not working

I downloaded the android app for the first time, logged in with my ID and password, but all I can get to is a screen that says, "Sorry, That Didn't Go As Planned" with options to Try again (which just repeats the behavior) and Sign Out (which signs me out, which doesn't help me of course).  Help, please.

Accepted Solution

Official Solution

Visitor

 • 

2 Messages

1 y ago

The problem turned out to be I had a very old modem.  Once I replaced it I gained access to the app.

user_Kaitlan

Valued Contributor

 • 

317 Messages

We're so happy that we were able to work together and get this sorted! We'll be here if you ever need assistance in the future!

Official Employee

 • 

2.8K Messages

1 y ago

Hey there, @user_c1e88e

 

 

Our team can help by looking into your account on our side. Can you please click the chat bubble, type in "Xfinity Support" in the "To:" message header, with your full name and service address? Our team wants to do our very best in helping out. Thank you for your patience and we hope to resolve this quickly for you. 

forum icon

New to the Community?

Start Here