Visitor
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2 Messages
Xfinity android app is not working
I downloaded the android app for the first time, logged in with my ID and password, but all I can get to is a screen that says, "Sorry, That Didn't Go As Planned" with options to Try again (which just repeats the behavior) and Sign Out (which signs me out, which doesn't help me of course). Help, please.
Accepted Solution
Official Solution
user_c1e88e
Visitor
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2 Messages
1 y ago
The problem turned out to be I had a very old modem. Once I replaced it I gained access to the app.
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XfinityMartinB
Official Employee
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2.8K Messages
1 y ago
Hey there, @user_c1e88e
Our team can help by looking into your account on our side. Can you please click the chat bubble, type in "Xfinity Support" in the "To:" message header, with your full name and service address? Our team wants to do our very best in helping out. Thank you for your patience and we hope to resolve this quickly for you.
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