New Poster
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1 Message
XFi
I’ve seen a couple people with the same problem, but when I log into the XFi app, it states, “Upgrade for this Experience.” When I click on the link it provides, it says, “You have the latest equipment.”
The app worked for a couple weeks when I first got xfinity internet, but it started doing this.
The app worked for a couple weeks when I first got xfinity internet, but it started doing this.
CCChe
Official Employee
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6.9K Messages
5 years ago
Hi @Jpande,
Thanks for sharing your experience here on the Xfinity Forums. Normally, that error message is triggered when you don't have and xFi compatible gateway. If you don't have a modem listed on this list and would like to upgrade so you can manage your network using xFi, send me a private message with your first and last name and I can ship you a compatible Comcast gateway. There will be a monthly rental fee if you decide to switch. To send a private message, click on "ComcastChe" and then click "send a message."
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