Jpande's profile

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1 Message

Sat, Mar 28, 2020 1:00 PM


I’ve seen a couple people with the same problem, but when I log into the XFi app, it states, “Upgrade for this Experience.” When I click on the link it provides, it says, “You have the latest equipment.”

The app worked for a couple weeks when I first got xfinity internet, but it started doing this.



Official Employee


6.1K Messages

1 y ago

Hi @Jpande


Thanks for sharing your experience here on the Xfinity Forums. Normally, that error message is triggered when you don't have and xFi compatible gateway. If you don't have a modem listed on this list and would like to upgrade so you can manage your network using xFi, send me a private message with your first and last name and I can ship you a compatible Comcast gateway. There will be a monthly rental fee if you decide to switch. To send a private message, click on "ComcastChe" and then click "send a message."  

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