Ragarci's profile

New Poster

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1 Message

Sat, May 2, 2020 6:00 PM

Xfi upgrade for experience

It says I need to upgrade to experience but I already have xfi, so something should be wrong

Responses

XfinityJosh

Official Employee

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131 Messages

1 y ago

Hello sorry to hear about the trouble you're experiencing trying to access the xFi app. Please uninstall it and install the app back.  If that doesn't work please send me a personal message with your full name and your Xfinity account number so that i can look over your account for you. 

New Poster

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1 Message

1 y ago

I’m having the same issue. Deleted/reinstalled app several times. I think my current account is still somehow linked to my old account at my previous address. Telephone customer service was unable to resolve. Anyone here able to help?

Visitor

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1 Message

2 m ago

Keeps telling me to upgrade...an only way to connect is though app...but app keeps saying I need an upgrade....its a mess

EG

Expert

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89.1K Messages

@user_1c1cd1

Please create a new topic of your own here on this board detailing your issue (copy your post and paste it there). Thanks. Re-closing this year old dead thread that was improperly re-opened by the new forum software / platform. A known issue that is being worked on.

 

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