Ragarci's profile

New Poster

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1 Message

Sat, May 2, 2020 6:00 PM

Xfi upgrade for experience

It says I need to upgrade to experience but I already have xfi, so something should be wrong

Responses

Official Employee

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131 Messages

1 y ago

Hello sorry to hear about the trouble you're experiencing trying to access the xFi app. Please uninstall it and install the app back.  If that doesn't work please send me a personal message with your full name and your Xfinity account number so that i can look over your account for you. 

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New Poster

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1 Message

1 y ago

I’m having the same issue. Deleted/reinstalled app several times. I think my current account is still somehow linked to my old account at my previous address. Telephone customer service was unable to resolve. Anyone here able to help?

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