olearybk's profile

Regular Visitor


1 Message

Mon, Mar 23, 2020 1:00 PM

Xfi unavailable after move

I recently moved and brought my equipment with me. I am no longer able to manage my internet through Xfi even though nothing changed. I get the following error: "Upgrade for This Experience To access xFi, you'll need to upgrade your service/equipment."


When I start to go through that process it tells me I have the most updated equipment. How do I resolve this? 




Official Employee


2.9K Messages

1 y ago

Greetings, @olearybk! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear of the issues you are having since moving into your new home. I would like to have a look at this and see what's going on. Can you please send me a PM with your first and last name so I may further assist you?


To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
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