Regular Visitor
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2 Messages
Xfi, unable to connect
I've been trying to log into my xfi for some time. I just talked with a rep to 'activate my service' thinking it would fix the problem but I'm still getting the same error. I cant log into Xfi and it keeps saying that I need to talk with a rep. I've also tried uninstalling and installign the app, it doesn't work.
I see people have this problem before, but I cant see where it can be fixed.
Jessica
Responses
ComcastJosephF
Official Employee
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26 Messages
1 y ago
I am sorry that you are experiencing difficulties when using the xFi App. Please try to log in by visiting http://xfinity.com/myxFi
Be sure that you are using your correct Xfinity Username & Password, and also be sure that you are using a compatible Xfinity Gateway. You can check for compatible Xfinity Gateways by visiting https://www.xfinity.com/support/articles/broadband-gateways-userguides
If you still are not able to log in, please let us know and we can look into other options for resolution.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
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jessicachere
Regular Visitor
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2 Messages
1 y ago
No this does not work. It takes me to a page saying I need to upgrade my equipment. When I upgrade now it takes me to a page that says my equipment is the latest. All of my equipment is supplied by comcast.
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ComcastJosephF
Official Employee
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26 Messages
1 y ago
Can you tell me what type of modem and model # you have? I want to ensure that it is an xFi compatible modem. You can also reach one of our tech departments as well, at 1-800-COMCAST, and they can look deeper into this, if that is easier for you.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
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dp020609
New Poster
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1 Message
1 y ago
Also unable to get the app working. I'm trying to install internet. I log in and get the message :Sorry we're having some trouble. Please call 1800 Xfinity -- which I tried doing. There is nothing on the phone menu to report app issues.
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ComcastJosephF
Official Employee
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26 Messages
1 y ago
When you call 1-800-XFINITY, be sure you press the appropriate number that will direct you to Tech Support. Tech Support should be able to look into your account, to determine if you have the correct modem, as well as fixes for an assortment of internet issues.
As state to the previous customer, be sure that you have an xFi capable modem. Be sure that you are using your correct Username and Password. Also, be sure that you have tried uninstalling the xFi App and reinstalling it, as this can help as well.
Besides that, I or any other technician would need to look into the account to see if we notice anything that could be prohibiting your ability to successfully log in. Reaching out to Tech Support via 1-800-XFINITY would be the next step in finding a resolution.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
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