RB39's profile

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Fri, May 29, 2020 6:00 AM

Xfi tech support I've been put through the ringer

I have  talked to tech support regarding poor Wifi performance. Every test has been done and multiple times. The last rep I talked to said my account qualifies for pods free of charge and that is the only solution to getting reliable preformace in my house. He gave me a phone number to call and they are going to charge me $119. I talked to tech support again. I was told 2 times a supervisor would callback and this has not happened. Because of the poor wifi and customer support service I feel I need to change providers. I never had a company give me false information so consistantly.

I walked the whole house and reported the signal strength to the tech rep and they want me to do this again. How many times do I have to do the same thing???? Starting to think I made a bad choice for a service provider.



Official Employee


26 Messages

1 y ago

We are sorry that you are experiencing difficulties. If you are subscribed to the xFi Advantage, please visit https://homewifiassessment.xfinity.com/, as this is the link where you can redeem your xFi Pods if you qualify.


In addition, currently, due to COVID-19, there is something called Node Capacity, and right now, all accross the country, the bandwidth is being tested. I also tell customers that if they can, try to use an ethernet cable, as I have seen this stablize connections, including in my own home during this crisis. 


Besides that, you can call 1-800 COMCAST to get the technical team to look at your account, to see if you are having signal issues. If you are having signal issues, it may require a tech to visit the outside of the home to see what the interference is. 


I hope this information helps. Please let us know if you need any further assistance. 


I am an Official Comcast Employee.
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